FREQUENTLY ASKED QUESTIONS

Have a question? Find the answers here. Can't find the answer call us at 317-837-4953 or send us a message here.


GENERAL

My employer will not allow me to work until I provide a copy of a current American Heart Association certification. Can you help?
We have a couple of solutions for you. You can take the classroom portion online and complete a skills checkoff at our location in Plainfield, IN. To learn more click here. We also offer a 1-on-1 class option at our main office but class cost is higher. Call us to learn more.

Do you cancel classes due to low registration?
No. We understand that when you register for your class you expect your certification needs to be met. 

I missed my scheduled course. Can I reschedule?
Yes. Call us at 317-837-4973 and you can reschedule for another date. However, there are some limitations so we recommend you visiting our Terms & Conditions page or contact us. 

Where can I purchase course materials or required books?
It is important that you have access to the most up to date course material before, during and after your class. SMRT Indiana sells books for your convenience.  Shipping & handling is included in the price. You can purchase materials here or you will be given the option to add-on books when signing up for a class.

Will I receive CEU's for taking  BLS, ACLS, or PALS courses?
Continuing education credit are offered for multiple professions if the course is taken online but not if taken in the traditional instructor lead format. One exceptions if EMS professionals who may use instructor lead courses towards continuing education. 

Do you offer free CPR classes?
No. Most CPR classes that are offered at no-cost do not include a certification that is accepted by regulatory bodies such as for Indiana Teacher Licensure, Childcare Accreditation, OSHA or Healthcare Organization.

Has the American Heart Association changed it's certification card design?
Yes. To usher the new 2015 recommendations the AHA has updated its design of its certification cards. The new cards are being released as the new material for classes is also made available. First will be the BLS CPR (aka Healthcare Provider) and Heartsaver cards followed up with ACLS and then PALS. 

I signed up for a class via the American Heart website. Does this guarantee my place in class?
No. You may reserve a seat but does not guarantee you a place in class. Priority is given to students who have paid. 

Are there any travel fees associated with traveling to my location for an on-site class?
Maybe. We service all of Indiana and some surrounding areas. If your location is outside of Marion County you may be charged an additional $100 travel fee due to the additional cost and time required.

CERTIFICATION CARDS

When will I receive my certification card?
In most cases you will receive your certification card the same day as the class. You will need to have registered for the class within 3 days of the class at which time we usually will mail the card to you the same day. There are some situations where we may not be have the card for you. If this does happen we will provide you with a confirmation letter stating you have completed the class. 

I have lost/misplaced my AHA card. How do I get a replacement?
If you took your class through SMRT Indiana you may purchase a replacement card here for $15. If you did not take your class with us you will need to contact the training center who performed the class. 

CPR CLASSES

How do I determine which type of CPR course I should take?
The BLS Provider course is designed for healthcare professionals or students in healthcare fields. Heartsaver CPR courses are designed for non-healthcare professionals or lay rescuers such as teachers, childcare professionals, caretakers or those requiring CPR training for non-healthcare related fields. If you are not sure which course is right for you simply call us at 317-837-4953 or send us a message. 

I'm an Indiana teacher, which CPR course should I take?
You should take the American Heart Association Heartsaver CPR/AED course, which includes all the necessary topics for Indiana state licensure.

ONLINE COURSE

Is taking my AHA certification training online legit or a scam?
It's the real deal but keep in mind all AHA Certification Courses require a hands-on skills check-off. There are a lot of imitators out there. They may offer you training but it may not end in you getting an actual AHA certification. This means it won't meet the requirements you employer requires. Watch How to Avoid Online Imitators video.

Do you offer AHA training online?
American Heart Association offers provides you the ability to take the class portion of your certification course online but you are still required to perform a hands-on skills check-off to complete the course and receive your certification. Be mindful of websites that claim 100% online as these are not legitimate AHA courses. To learn more about our online course options click here

Do you offer skills check offs if I have taken the online portion of my American Heart Association course?
Yes. Please call us at 317-837-4953 to schedule a skills check-off. There is a cost associated with skills checkoff. You can check pricing here as well as other important information.

Do I need to purchase a book for my online class?
No. All materials needed for completion of your online course are made available during the online portion of the class. You will have access to these material for one year.

 

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