Terms & Conditions

Last Updated 05/18/17

All prices are subject to change without notice. The prices shown currently online supersede all previous listings. Restrictions may apply to "same day cards" and may vary.  You may reserve a seat via the AHA website but does not guarantee you a place in class. Priority is given to students who have paid. We reserve the right to change policies and terms at anytime without prior notice. The most recent terms and conditions supersede any previous versions. We are not responsible for items left in classrooms or training locations. There is a $10 fee if you require a verification letter. A verification letter is not a substitute for an original AHA card

SMRT Indiana Class Refund & Rescheduling Policy

You may request a refund at no additional charge if requested via phone (317.837.4953) or email (bsparks@smrtindiana.com) 7 days before the start of the class. Refunds requested less than 7 days* but more than 48 hours before the class start time, will be charged a $10 administration fee (per student if onsite class) at the time of refund. No refunds for missed or unattended classes or cancellations less than 48 hours prior to the class start time. You may reschedule a class one time at no additional cost if you alert us via phone (317.837.4953) or email (bsparks@smrtindiana.com) prior to the start of class. There will not be a refund if you are not able to attend the rescheduled class and will be charged the full amount for any subsequent class registration. If you do not arrive before the start time of your class you will not be allowed to take that class and need to reschedule for a future class. We are unable to offer refunds for online classes.

If you pay by check or via PayPal direct withdrawal you will not receive your certification card/certificate of completion or refund until the funds have been deposited into our bank account. This usually takes 3-4 days but may be as long as 2 weeks.

If we cancel a class because of inclement weather or other unforeseen event you may receive a full refund or reschedule class. If we cancel a class because of one of the afore mentioned reasons, we will let you know as soon as possible via email.

* For example if your class is scheduled to start Monday at 9:00 am, you must request a refund before 9:00 am the previous Monday to receive a full refund.

Product Return Policy

There are no returns on books, training materials, first aid equipment, medical supplies or other physical or electronic products. Online classes that have unopened key codes may be returned with a $10 restocking fee per class.  

Late/Tardy Policy

American Heart Association states that students are to be present for the entirety of the class to be eligible to complete the course and thus receive a completion card. Because of this any student who arrives late to a class (anytime after the posted start time) will not be permitted to participate and will need to reschedule for a future class. Please see rescheduling policy.

 

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