Terms & Conditions

Last Updated 07/03/18

General Policies

All prices are subject to change without notice. The prices shown currently online supersede all previous listings. You may reserve a seat via the AHA website but does not guarantee you a place in class. Priority is given to students who have paid. We reserve the right to change policies and terms at anytime without prior notice. By registering for a course you agree to meet all course requirements including, but not limited to, purchasing required textbooks, taking any mandatory pre-course tests, meeting the minimum requirements for each course. We are not responsible for items left in classrooms or training locations. There is a $10 fee if you require a verification letter. A verification letter is not a substitute for an original AHA card. American Heart Association states "each student must have the current appropriate course textbook readily available for use before, during, and after the course." The textbook is not included in the class price and the student is responsible for purchasing or gaining access. Students may reuse their textbooks during renewals or updates until new science guidelines are published.

Same Day Certification

Restrictions may apply to "same day certification" and may vary and are not all listed here. SMRT Indiana makes every effort to get participants certification eCards the same day as course completion but doesn't make any guarantee as many factors are out of the control of SMRT Indiana. eCards are assigned through the American Heart Association same day for classes Mon-Fri during normal business hours. Classes held during non-business hours/days will be distributed as soon as possible during normal business hours. Taking a course does not guarantee a certification will be provided as a participant must meet the requirements of course completion before receiving.

SMRT Indiana Class Refund

You may request a refund at no additional charge for (open enrollment classes only) if requested via phone (317.837.4953) or email (bsparks@smrtindiana.com) 7 days before the start of the class. Refunds requested less than 7 days* but more than 48 hours before the class start time, will be charged a $10 administration fee (per student if onsite class) at the time of refund. No refunds for missed or unattended classes or cancellations less than 48 hours prior to the class start time. 

Rescheduling Policy

You may reschedule a class one time at no additional cost if you alert us via phone (317.837.4953) or email (bsparks@smrtindiana.com) prior to the start of class. You must reschedule the new class within 90 days of the original. If not you will have to pay the full amount for any future class. There are no refunds for rescheduled or missed classes. There will not be a refund if you are not able to attend the rescheduled class and will be charged the full amount for any subsequent class registration. If you do not arrive before the start time of your class you will not be allowed to take that class and need to reschedule for a future class. We are unable to offer refunds for online classes.

If you pay by check or via PayPal direct withdrawal you may not receive your certification card/certificate of completion or refund until the funds have been deposited into our bank account. This usually takes 3-4 days but may be as long as 2 weeks.

If we cancel a class because of inclement weather or other unforeseen event you may receive a full refund or reschedule class. If we cancel a class because of one of the afore mentioned reasons, we will let you know as soon as possible via email.

* For example if your class is scheduled to start Monday at 9:00 am, you must request a refund before 9:00 am the previous Monday to receive a full refund.

Product & Return Policy

There are no returns on books, training materials, first aid equipment, medical supplies or other physical or electronic products. Online classes that have unopened key codes may be returned within 30 days of purchase with a $10 restocking fee per class. After 30 days no return permitted on online classes. We cannot guarantee purchased course material will be delivered before your scheduled class. If materials are purchased 5 day's or less before the intended day of taking the course we may choose to deliver the material at class.

Late/Tardy Policy

American Heart Association states that students are to be present for the entirety of the class to be eligible to complete the course and thus receive proof of completion. Because of this any participant who arrives after the start of the training/course will not be permitted to participate and will need to reschedule for a future class. To meet the AHA requirements we cannot make exceptions. If you suspect you may be late/tardy please contact us at 317-837-4953 as soon as possible to discuss options. Please also see our rescheduling policy. 

Class Book & Pre-Test Policy
American Heart Association states "each student must have the current appropriate course textbook readily available for use before, during, and after the course." The textbook is not included in the class price and the student is responsible for purchasing or gaining access. Students may reuse their textbooks during renewals or updates until new science guidelines are published. By registering for a course you agree to meet all course requirements including, but not limited to, purchasing required textbooks, taking any mandatory pre-course tests, meeting the minimum requirements for each course. You may not be permitted to participate in a schedueld course if you do not meet the minimum requirements. 

Refusal of Service
SMRT Indiana and its representatives reserve the right to withhold service or entry into a course if a person acts or performs in a violent, aggressive, disruptive or harmful manner rather physically, verbally or emotionally acted. Participants may also not be allowed to participate if they have not met the minimum requirements such as performing precourse work or hold appropriate level of licensure, certification or education necessary prior to the course. 

These terms and conditions may change at anytime and without notice. Current terms and conditions supersede any previous versions.

 

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